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​Our customers,  focus of our operational decisions.

The Viscofan Group places the customer at the centre of its operational decisions, permanently searching for the best value proposition for its customers, thereby enhancing their competitive advantages and helping them to improve the efficiency and the productive development of their operations.
  • CHANNELS
  • 1
    Seminars and events organised by Viscofan
  • 2
    Technical helpline and 24 hour service
  • 3
    Active participation in sector trade fairs
  • 4
    Client visits
  • 5
    Local presence of the company itself or through agents and representatives

FULL RANGE OF SOLUTIONS

For this purpose, Viscofan possesses the largest sales network in the industry and a level of service provided by its technicians that is widely recognised by the market. In its continuous improvement model, through multidisciplinary teams representing the sales, operational, and research and development areas, the Viscofan Group identifies the issues that cause most concern for the meat industry and analyses, develops and implements the related improvements.

Being able to maintain its worldwide leadership in today’s fast-changing environment is only made possible by Viscofan's service excellence and diversification – its own presence in 14 countries enables it to provide the appropriate casing solutions to more than 2,000 customers in 120 countries around the world.

RESOLVE TO SERVER

The trust placed in us by our customers is both a source of pride and a challenge to achieve even more.

In recent years, in the search for a better service for our customers, major changes have been made to the order management process and the number of middlemen involved in placing orders and making claims has been reduced, by leveraging a unique economy of scale in the casings market, which helps make processes more flexible and enhances customer service.
® Viscofan Group
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