FULL RANGE OF SOLUTIONS
Viscofan offers the widest range of sausage making products available to the meat industry, in an ongoing endeavour to offer solutions that meet new consumer demands.
In response to all these needs, Viscofan, as the world leader in the production and distribution of customized casings, is the only supplier to produce products in all four technologies: cellulose; collagen; fibrous; and plastic. Viscofan puts every effort into improving and progressing year after year, offering a wide range of products and innovative solutions
For this purpose, Viscofan possesses the largest sales network in the industry and a level of service provided by its technicians that is widely recognised by the market. In its continuous improvement model, through multidisciplinary teams representing the sales, operational, and research and development areas, the Viscofan Group identifies the issues that cause most concern for the meat industry and analyses, develops and implements the related improvements.
Being able to maintain its worldwide leadership in today’s fast-changing environment is only made possible by Viscofan's service excellence and diversification – its own presence in 15 countries enables it to provide the appropriate casing solutions to more than 1,700 customers in 100 countries around the world.
RESOLVE TO SERVER
The trust placed in us by our customers is both a source of pride and a challenge to achieve even more.
In recent years, in the search for a better service for our customers, major changes have been made to the order management process and the number of middlemen involved in placing orders and making claims has been reduced, by leveraging a unique economy of scale in the casings market, which helps make processes more flexible and enhances customer service.
In this context,the Viscofan Technical Support service offered to customers plays a key role in helping them select the right casing from the wide range available. It also informs production of customer needs, suggesting product improvements or changes in order to offer customers the casing that best meets their needs.
||Seminars and events organised by Viscofan|
||Technical helpline and 24 hour service|
||Active participation in sector trade fairs|
||Local presence of the company itself or through representatives|
||Access to an own extranet (Visnet)|