The Viscofan Group understands sustainability as the ability to create value among its different stakeholders in the short, medium and long term without compromising the well-being of future generations. Under this commitment, adequate communication channels have been identified and established to ensure an open dialogue and to be up to date with their needs and expectations, allowing the identification and analysis of the most relevant aspects of value creation and that inspire the Viscofan Group's success strategy.
The details of stakeholders and the communication channels used are as follows:
SHAREHOLDERS
One of Viscofan’s objectives, through its Investor Relations Department and the Shareholder Desk, is to create value for investors, improving the transparency of information.
MARKET
The Viscofan Group places the customer at the centre of its operational decisions, permanently searching for the best value proposition for its customers, thereby enhancing their competitive advantages.
EMPLOYEES
The Viscofan Group’s performance in the market can only be understood by taking into account the excellence of its employees.
SOCIETY
The Viscofan Group adopts business management criteria that contribute to sustainable and economically viable development.
| Stakeholder | Communication channels |
|---|---|
| Shareholders | General Shareholders' Meeting, roadshows, conferences, telephone and mail contact, corporate website, shareholder service office |
| Employees | Intranet, global opinion survey, meetings and presentations, training sessions, direct relationship with managers, internal magazine, whistleblowing channel, bulletin boards and information screens |
| Market. Customers | Customer satisfaction surveys, seminars and events organised by Viscofan, telephone and email technical assistance and continuous service, end-to-end claims and complaints system, active presence in trade fairs, visits to and from customers, local presence through agents and distributors, access to an extranet for customers accessible at www.viscofan.com |
| Market. Suppliers | Direct contact, collaboration agreements, training, assessments and audits |
| Society |
Contact with the local community, civil society actors, partnership agreements, sponsorships, etc.
Contact with governmental institutions, associations, lawyers.
Collaboration with research centres and institutes in different countries
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